Iain Maitland is a management consultant and the author of more than 40 other books, including Write That Letter also published by Kogan Page.
THE SUNDAY TIMES: MAKE THAT CALL!
Iain Maitland’s popular guide is designed to ensure that every call made to or from a company enhances its image and gives a positive impression. It shows how to tackle each call with professionalism and style, providing action checklists and summaries and giving no fewer than 101 sample conversations. From dealing with unwanted callers through speaking to customers and suppliers to teleselling, it will prove invaluable to anyone who must make or receive tricky telephone calls.
Publisher: KOGAN PAGE
Author: IAIN MAITLAND